Common Queries

How long does an average project take?

Our design and print service can take up to 2 months in total. We aim to have all digital services received by you within 1 month of ordering, but this may take longer during busy periods. Physical designs are likely to take longer. Please note that we are currently unable to inform all customers of exact arrival dates of orders, but we are looking to find ways to ensure we are communicating with our customers every step of the way. In the meantime, feel free to drop us a message and we will be happy to update you on the progress of your order.

Why choose Graphic Design by Chloe?

We have lots of knowledge of how to create engaging and unique designs with the ability to create personalised designs upon request at competitive prices. On average, Chloe spends a minimum of 2 hours working with each individual customer and is known to be positive and motivating. We strive to make our customers happy, but if we fail to please you, please let us know within 14 days so we can work to ensure your satisfaction!

What is your design process?

We have so many factors involved in the design process. We are in constant communication with our customers when designing to ensure they are totally happy with what is being produced. We send a series of proof designs to our customers until they are totally happy. Taking payment after creating the design gives you the security that you will only be paying for a design you are totally happy with!

Why is the wait so long?

Chloe (Manager and Design Artist) suffers with a chronic pain condition which can limit her ability to work. Luckily, Chloe is able to produce designs from her laptop in bed so she is still able to work even on a bad pain day. The waiting time is to allow for technical problems (of which there have been many!!) and making sure that Chloe takes time to rest within her working day.

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